Refund policy

By purchasing baked goods from us, you are agreeing to the terms of our sales policy outlined below.

No refund, exchange, or cancellation can be offered for baked goods once they have been collected or delivered, except in cases where there is a proven fault with the product. Complaints or issues must be raised within 2 working days of collection or receipt, along with supporting evidence (e.g., photographs).

You are responsible for the cost and risk of returning items. We recommend using an insured and trackable mail service. Refunds will only be processed upon receipt of the returned items or proof of delivery.

Note: We are not liable for items damaged or lost during return shipping.

If you have an issue with your order you can contact us at info@vatisserie.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Note: We are not liable for items damaged or lost during return shipping.

Unfortunately, we cannot accept returns on gift cards.

Complaints:

Complaints are rare but taken seriously. Please email info@vatisserie.com within 2 working days of collection or delivery, including:

1. Your order number.

2. Details of the issue.

3. Supporting evidence, such as photographs.

In some cases, we may require the return of the product for investigation. We will always strive to rectify issues where possible. Compensation options may include a partial refund, store credit, or a discount on a future order, offered at our discretion.

Please note: Taste is subjective, and complaints based solely on personal preference will not qualify for refunds or credits.